Privacy Policy

1. Introduction

BighetUmul Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Professional information (job title, company, industry)
• Training preferences and requirements
• Payment information (processed securely by our payment providers)
• Communication records with our team
• Website usage data and analytics

2.2 How We Collect Information

We collect personal information through:

• Online forms and subscription requests
• Email communications and inquiries
• Phone conversations and consultations
• Course registrations and attendance
• Website cookies and tracking technologies
• Social media interactions

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing our public speaking courses and training services
• Communicating with you about our services and offerings
• Processing payments and managing your account
• Sending marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Analyzing usage patterns and website performance

4. Information Sharing and Disclosure

We may share your personal information with:

• Service providers who assist us in delivering our services
• Payment processors for transaction processing
• Marketing platforms for email communications
• Analytics providers for website optimization
• Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Secure storage of physical and digital records

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Generally, we retain:

• Customer information for 7 years after the last interaction
• Marketing communications data until you unsubscribe
• Website analytics data for 26 months
• Financial records for 7 years as required by law

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Object to the processing of your personal information
• Request restriction of processing your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Australian Privacy Commissioner

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about our use of cookies, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Marketing Communications

With your consent, we may send you marketing communications about our courses, events, and relevant industry information. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at [email protected]
• Updating your preferences in your account settings

11. International Data Transfers

We primarily store and process your personal information within Australia. If we need to transfer your information overseas, we will ensure appropriate safeguards are in place and comply with Australian privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

14. Complaints

If you believe we have breached your privacy rights, please contact us first to resolve the matter. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner: