Cookie Policy | BighetUmul - Cookie Usage Information

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners about user behavior and preferences.

2. How We Use Cookies

BighetUmul uses cookies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and user experience
Provide personalized content and recommendations
Measure the effectiveness of our marketing campaigns
Ensure website security and prevent fraud

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for our website to function properly and cannot be disabled. They include:

Session cookies that maintain your login status
Security cookies that protect against fraud
Cookies that remember your cookie preferences
Load balancing cookies for website performance

3.2 Performance Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about:

Pages visited and time spent on each page
Click patterns and navigation paths
Error messages and technical issues
Website loading speeds and performance

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as:

Remembering your language and region preferences
Storing your form data for convenience
Customizing content based on your interests
Providing live chat support functionality

3.4 Analytics Cookies

We use analytics cookies to understand how our website is used and to improve its performance:

Google Analytics cookies to track visitor behavior
Heat mapping cookies to understand user interactions
Conversion tracking cookies to measure form submissions
A/B testing cookies to optimize website design

3.5 Marketing Cookies

These cookies are used to deliver relevant advertisements and track marketing campaign effectiveness:

Targeting cookies for personalized advertising
Retargeting cookies to show relevant ads on other websites
Social media cookies for sharing and engagement
Email marketing cookies to track campaign performance

4. Cookie Duration

4.1 Session Cookies

These cookies are temporary and are deleted when you close your browser. They are used to maintain your session while browsing our website.

4.2 Persistent Cookies

These cookies remain on your device for a specified period or until you delete them. Our persistent cookies typically last:

Preference cookies: 1 year
Analytics cookies: 26 months
Marketing cookies: 90 days to 2 years
Functional cookies: 1 year

5. Third-Party Cookies

We may use third-party services that set their own cookies on our website:

Google Analytics: For website analytics and performance tracking
Google Tag Manager: For managing marketing and analytics tags
Social Media Platforms: For social sharing and engagement features
Email Marketing Services: For tracking email campaign performance
Customer Support Tools: For live chat and help desk functionality

6. Your Cookie Choices

6.1 Cookie Consent

When you first visit our website, you'll see a cookie banner that allows you to:

Accept all cookies
Accept only necessary cookies
Customize your cookie preferences

6.2 Managing Cookie Preferences

You can change your cookie preferences at any time by:

Clicking on the cookie settings link in our website footer
Using the cookie preference center accessible from our privacy notice
Adjusting your browser settings (see instructions below)

7. Browser Cookie Settings

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

7.1 Google Chrome

Click on the three dots menu > Settings
Go to Privacy and Security > Cookies and other site data
Choose your preferred cookie settings
You can also click "See all cookies and site data" to manage specific cookies

7.2 Mozilla Firefox

Click on the menu button > Options
Select the Privacy & Security panel
In the Cookies and Site Data section, click "Manage Data"
Choose your preferred cookie settings

7.3 Safari

Click Safari > Preferences
Click the Privacy tab
Select your preferred cookie settings
Click "Manage Website Data" to view and remove specific cookies

7.4 Microsoft Edge

Click on the three dots menu > Settings
Go to Cookies and site permissions
Click "Cookies and site data"
Choose your preferred cookie settings

8. Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our website:

You may need to re-enter information more frequently
Some website features may not work properly
You may see less relevant content and advertisements
Website performance may be slower
Some forms may not function correctly

9. Cookies and Personal Data

Some cookies may collect personal information. When this occurs:

We will obtain your consent before setting these cookies
The information will be processed in accordance with our Privacy Policy
You have the right to withdraw consent at any time
We will only use the information for the specified purposes

10. Cookie Security

We implement security measures to protect cookie data:

Use of secure cookies (HTTPS) where appropriate
Regular security audits and updates
Encryption of sensitive cookie data
Limited access to cookie data by authorized personnel only

11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:

Update the "Last updated" date at the top of this policy
Notify you of significant changes through website notices
Obtain renewed consent where required by law

12. Contact Information

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

BighetUmul Pty Ltd

Level 15, 140 William Street
Melbourne VIC 3000
Australia

Email: [email protected]
Phone: +61 408831554

13. Useful Links

For more information about cookies and how to manage them, visit: